ALPIMS · CARE & SUPPORT
You do not have to manage alone.
Find professional care, practical services and family support that fit your needs.
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What kind of help do I need?
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Professional Care Symptoms, assessment and treatment.
Start here if: symptoms are unexplained, changing or affecting daily life—or your current care is not helping enough.
A GP can help prioritise concerns, review medicines and coordinate referrals. Depending on your needs, care may involve specialists, allied health or mental health professionals.
Make care fit your ALPIMS needs Look at the whole person and each concern.
Connected symptoms: bring a short timeline and confirmed diagnoses. Ask which symptoms need separate assessment.
Autonomic symptoms or pain: request appropriate physical assessment alongside any emotional support.
Sensory needs, trauma or neurodivergence: request clear explanations, consent before touch, processing time and written instructions.
Fatigue or PEM: discuss appointment length, recovery time and whether telehealth is suitable.
One priority: “The biggest difficulty is ____. What should we address first?”
NDIS & Other Support Help with disability and daily participation.
Start here if: you need help with personal care, daily tasks, communication, mobility or participation.
NDIS eligibility depends on its access requirements and supporting evidence. A diagnosis or an ALPIMS pattern alone does not establish eligibility or funding.
Describe what support is needed Use everyday examples.
What is hard? Explain the task, help required, frequency and what happens without support.
Include variability: describe typical days, difficult days and recovery after activity—not only what you can do once.
Useful evidence: clinicians can describe impairments, functional effects and support needs.
Other routes: ask about community services, public health, disability advocacy, workplace or education adjustments and carer services. Availability and eligibility vary.
Healthcare treatment and disability support serve different purposes. Check which service is responsible for a proposed support.
Family & Trusted-Person Support Practical help, communication and shared plans.
Start here if: you want someone you trust to understand your needs or help with daily life.
Support can come from chosen family, friends or other trusted people. Involvement should reflect your preferences and consent.
Make support specific and manageable Agree on one helpful action.
Ask clearly: “Could you prepare a meal / write down the plan / come to my appointment?”
During overload: use fewer words, reduce input and allow time. Ask before touch or taking over.
Share decisions: agree on roles, boundaries and how to review the arrangement. Practical help should support your choices.
Plan recovery: discuss quiet time, warning signs and what can be postponed.
Different family needs: similar symptoms do not mean everyone needs the same support.
Support for Carers The person helping may need help too.
Caring can involve practical, emotional and financial demands. Discuss sustainable roles, backup arrangements and recovery time for everyone.
Carer Gateway offers services for carers in Australia. Contact them to check eligibility and available support.
Carer support & backup planning — Coming soon Carer Gateway → Call Carer Gateway: 1800 422 737Not sure where to start? Name one difficulty, then one kind of help.
My main difficulty: “I am struggling with ____.”
The help I need: assessment, treatment, a practical task, an adjustment, communication or support with an application.
My next step: choose one person or service to contact. Someone can help you make that contact.
Build my care & support map — Coming soonWhat might a joined-up plan include? Keep the plan short and reviewable.
Care: who assesses and treats each main concern?
Daily support: who helps with tasks, access and participation?
Adaptations: what changes to communication, surroundings or activity make things easier?
Coordination: who keeps the plan together, with your permission?
Review: what is helping, what is missing and when will you check again?
When getting help is difficult Reduce the steps and ask about alternatives.
Cost, waiting lists, transport, accessibility and paperwork can make care hard to reach.
Ask about public services, referral options, shorter or longer appointments, suitable telehealth, written communication and help completing forms.
You can ask for explanations or a second opinion. If support is unsuitable, describe the problem and request a change or help from an advocate.
Access, advocacy & navigating services — Coming soonWhat can support me between appointments? Choose one manageable option.
Urgent help & health advice This site is not an emergency service.
Immediate danger or a medical emergency in Australia: call 000.
Unsure what medical care you need? Healthdirect provides health advice and guidance on where to seek care.
Call Healthdirect: 1800 022 222 Visit Healthdirect →About this information & sources Individual needs and service rules vary.
This page provides general information, not individual medical advice or an assessment of funding eligibility. ALPIMS does not diagnose conditions or guarantee access to services.
Check current eligibility, costs and available supports with each provider. Share health information with supporters or services according to your consent.
NDIS: Eligibility requirements